Deloitte-run Medicaid eligibility systems wrongly denying benefits in 25 states
A KFF investigation reveals Deloitte-built Medicaid eligibility and enrollment systems are malfunctioning in at least 25 states, resulting in wrongful denials and terminations of coverage for disabled and low-income beneficiaries. These systemic errors create uninsured patients whose claims will be rejected. The report details how automated systems fail to process documentation correctly, leading to coverage gaps. For practices in affected states, this means a spike in Medicaid eligibility denials unrelated to patient status. Immediately increase front-desk verification for all Medicaid patients and prepare to submit more paper documentation to counter automated system errors. Monitor your state's Medicaid agency for corrective action announcements.