RCM firm launches AI eligibility agent aimed at reducing front-end claim denials

Substrate AI has launched a new automated eligibility verification tool designed to reduce claim denials caused by front-end administrative errors. The agent integrates with practice management systems to pre-validate patient coverage, benefits, and authorization requirements in real-time before service delivery. This reflects the ongoing shift in the RCM vendor landscape toward AI-driven automation to address the persistent and costly problem of denials rooted in registration and eligibility mistakes, which account for a significant portion of avoidable write-offs.