eviCore ranks highest in prior authorization IT user satisfaction survey

In Black Book's annual survey of payer prior authorization technology, eviCore, Cigna's utilization management subsidiary, ranked highest in user satisfaction among health plans. The survey measures ease of use, integration, and administrative burden from the provider perspective. This ranking reflects ongoing industry consolidation around a few large prior authorization platforms, which can standardize workflows but also centralize denial power. For practices dealing with Cigna, this signals that eviCore's portal and processes are likely to remain the primary interface for authorization requests in the near term.