Advisory Board warns clinical criteria gaps are driving up insurance denials
A new report from the Advisory Board identifies gaps between payer clinical criteria and evolving medical standards as a primary driver of claim denials. Payers frequently use proprietary or outdated clinical guidelines to justify denials for advanced diagnostics, specialty drugs, and new treatment protocols. The analysis shows these denials are concentrated in oncology, cardiology, and endocrinology, particularly for GLP-1 agonists and next-generation cancer therapies. Billing teams should proactively gather and attach published clinical literature or society guidelines to prior authorization requests and appeals to bridge this evidence gap. Monitor payer policy updates for these high-denial service lines.