How to switch medical billing companies without losing revenue

Two things cost you in a switch: a gap where claims stop going out, and a fight to get your data back. Handle both before you give notice.

Protect timely filing first. The clock starts the day you see the patient, not the day you sign with someone new. Big commercial plans give you 90 days from the date of service, some 180. Let claims sit unworked during the handoff and they age into write-offs you never get back. Filing cannot stop, not even for a week.

Get your data out before you give notice. Ask the old biller in writing for a full export: patient and claim history, ERAs, and an aged A/R report of every open claim. Put it in the termination letter. Give notice first and you end up paying weeks of extra fees to buy back your own claim history. Check the notice period too, usually 60 to 90 days, running from the day you send written notice. So send it early.

Then sequence it so nothing drops. Altair, with AI backed by our expert in-house billers, runs alongside your current biller through the cutover. New claims keep going out on time while the old work winds down, so filing never stops. Altair also works the aged A/R the old biller leaves behind, the claims already submitted or denied and sitting unpaid, instead of writing them off. When the handoff is done, it takes over the billing fully.

And you see the real numbers the whole way: net collection rate, days in A/R, denials, what is billed, paid, and at risk.

Talk to us before you send that notice.

Common questions

Sources: commercial timely-filing guidance (Aetna, Cigna, UnitedHealthcare), billing-service switching guides, medical-billing contract guidance.